My Shipping Commitment.
I know how hard it can be to earn your money, and I’ve been burned with unexpected high shipping costs. Fusion Mineral Paint is imported from Canada, can weigh a lot because it is a liquid, and our shipping costs from Fusion are often on the high side. Some Iron Orchid Designs products are of various sizes, with the transfers being rather long. That said, my commitment to you is not to make any money on shipping, and I have done my very best to minimize your shipping costs, and will continue to tweak and add options to pass those savings onto you.
In fact (and unfortunately), I have issued many partial shipping refunds to customers when I felt Shopify overcharged them on shipping. When you add items to the cart, and start the checkout, Shopify will generate shipping due. This is what the system will charge if you continue the checkout. If Shopify provides you with that you think are unreasonably high shipping charges, contact me via the contact form, list the items you want and your mailing address, and I will generate a shipping quote. For example, I can fit 5 IOD Moulds in ONE USPS Flat Rate Envelope - but Shopify doesn't know that, and I can't make Shopify use that envelope for the moulds. But, I can manually process the order using the Flat Rate Envelope for the moulds. I continue to make tweaks, but it's difficult given the various sizes products, particularly IOD products.
Please note, I re-use shipping boxes and packaging when able. Again, this is to keep costs down. Please rest assured I ensure your package is well protected
When will it ship? Normally, orders will be fulfilled the same day, and you will receive notification of tracking number as soon as I process the order for shipment. If it's before 3:30 PM Central weekday, good chance it's going to be shipped same day. However, if you place your order after 4:00 PM Central, it will probably be delivered to Post Office or UPS following day (my closest post office closes at 4:00 PM Central.) I will always do my best to ship your order with care within 24 hours of order placement.
USPS 2019 Rate Increases. Unfortunately, the United States Postal Service increased their rates January 27, 2019. Please see https://about.usps.com/news/national-releases/2018/pr18_086.htm for more information.
$4.99 Domestic U.S. Shipping. If you spend $75 or more, your order qualifies for $4.99 Domestic U.S. shipping, and will be shipped the most economical way. This means it will probably be shipped via USPS, or potentially via UPS Ground. If you choose to upgrade your shipping from the $4.99 to Priority (to potentially receive it faster), you will unfortunately forfeit the $4.99 shipping. You will be given shipping time estimate on the check-out screen.
If your order is 13 oz or less, it will be shipped via USPS First-Class Package. If it’s more than 13 oz, it will be shipped via USPS Priority Mail Regional Rate.
Canadian Shipping. You, the purchaser, will be responsible for any and all import taxes, duties and tariffs. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Current Shipping Methods.
We currently ship via United States Postal Service (USPS), and United Parcel Service (UPS). We do not currently ship via FedEx.
If your order is light enough (13 oz or less), you will have the option of USPS First Class Package or Priority Mail during check-out.
USPS First-Class Package is an affordable way to send envelopes and lightweight packages.
USPS First-Class Package Features:
- Best priced service for mail up to 13 oz.
- Delivery in 1 to 3 business days.
- Insurance for loss or damage up to $5,000 for merchandise only.
- Can combine with extra services to confirm delivery.
If your order is more than 13 oz, then it will be shipped USPS Priority Mail.
USPS Priority Mail Features:
- Includes USPS Tracking.
- Delivery in 1 to 3 business days.
- Includes up to $50 of insurance with most shipments (restrictions apply).
- No surcharges for fuel or residential, rural, and regular Saturday delivery.
For more information regarding USPS First-Class Mail and USPS Priority Mail, please visit http://www.usps.com/.
Expedited Shipping. We currently do not offer expedited shipping; however, I would be willing on a case-by-case basis. Please use the Contact Us form here to request expedited shipping, providing your name, email address, and phone number for quicker communication.
Returns and Exchanges. We will only accept unopened and unused products for returns and exchanges, unless the item was damaged in shipping or you received a defective item. Please continue reading.
Returns. Please use the Contact Us form if you'd like to make a return or exchange so we can send you our return address and a return merchandise authorization (RMA) number. We do accept returns within 14 days of the original purchase date and with an RMA number. The customer is responsible for the shipping fees to mail the items back to us. When we received the items, we will issue a refund with an email confirmation. If the items are damaged in the return shipping, we will not refund the items.
Exchanges. We also accept exchanges within 14 days of the original purchase date. The customer is responsible for the shipping fees to mail the items back to us. When we received the undamaged items, we will issue a refund with an email confirmation. After we process the refund, our customers are welcome to place another order for the desired items. If the items are damaged in the return shipping, we will not refund the items. Please use the Contact Us form if you'd like to make a return or exchange so we can send you our return address and a return merchandise authorization (RMA) number.
Damages. If an item arrives damaged, please use the Contact Us form to initiate replacement process within 7 days of delivery. We will require a photo of the damaged item and the box we used to ship emailed to us as confirmation of damage. We hope you understand. An email address will be provided when you initiate contact.
Sales Tax. We are required to collected FL Sales Tax on all physical products purchased by and shipped to Florida residents.