Please use the form below to contact me directly.
If you're looking for your order. If there was a recent sale, please have patience. Sales are very popular, and I ship in order received.
All orders (except True Color Cards purchased alone) are shipped via UPS or USPS with Tracking. Please check your email account for tracking information, looking in any SPAM, JUNK, or PROMOTIONS folders. You can also search for paintedheirloom in your email. I have shipped a lot of orders, and not a single one was lost in transit. Due to Covid-19, transit times can vary day to day, taking up to 2 weeks to be delivered.
Loyalty Rewards. If you have questions not answered in the Loyalty Rewards Tab or the Loyalty Rewards Information page, please contact me.
Questions About Shipping or Returns? Please visit the Shipping and & Returns page, and then contact if you still need assistance. :)
Please include order number if it's regarding an order. I will try to respond within 24 hours!
If you don't see my reply within 24 hours, PLEASE check your SPAM, JUNK, SOCIAL, or PROMOTIONS etc email folders within your email account! I usually respond within a couple of hours. I do not ignore messages. :)
You may also contact us via written correspondence to:
The Painted Heirloom
6729 Gettysburg Blvd.
Milton, FL 32583