Contact Us

Please read, then use the form below to contact me directly.

I reply to ALL emails within 24 hours - please check SPAM, JUNK, or PROMOTIONS folders if you do not see my reply.

Loyalty Rewards Discounts.  Please review the Loyalty Rewards Information page (and watch the animations!) or review the information in the Rewards Tab before contacting me asking me how to use the rewards.

If you're looking for your order.  If there was a recent SALE or NEW RELEASE, please have patience. They are very popular events, and I ship in order received as fast I can. I promise!

All orders (except True Color Cards purchased alone) are shipped via USPS (or UPS) with Tracking.  Please check your email account for tracking information, looking in any SPAM, JUNK, or PROMOTIONS folders. PRO TIP:  You can also search for paintedheirloom in your email. 

Questions About Shipping or Returns?  Please visit the Shipping and & Returns page, and then contact if you still need assistance. :)

Please include order number if it's regarding an order.  I will try to respond within 24 hours!  

If you don't see my reply within 24 hours, PLEASE check your SPAM, JUNK, SOCIAL, or PROMOTIONS etc email folders within your email account!  I usually respond within a couple of hours.  I do not ignore messages. :)

Thanks!

~Vonda

You may also contact us via written correspondence to:

The Painted Heirloom
20180 Paddock St.
Orlando, FL  32883