PLEASE READ BEFORE SUBMITTING YOUR MESSAGE
Looking for information about your order, rewards points, shipping, returns, or damaged products? Please use the helpful icons above or review the information below before submitting your message.
ORDER STATUS, TRACKING & INVOICES
Check your order status, find shipping and tracking information, and access available invoices through your Customer Account .
CUSTOMER PROFILE & ACCOUNT SETTINGS
Need to update your email address, manage your shipping address, or change your email marketing preferences? Visit your Customer Profile to review and manage your account information and communication preferences.
RETURNS
All returns are self-initiated through your Customer Account and are subject to our Returns Policy . Please review the policy before initiating a return.
SHIPPING & TRACKING NOTIFICATIONS
All orders are shipped via USPS or UPS with tracking, except for True Color Cards purchased alone. Once your order ships, tracking information is sent to the email address associated with your order. Please check your SPAM, JUNK, or PROMOTIONS folders if you do not receive your shipping notification.
EMAIL RESPONSES — WITHIN 24 HOURS
I personally respond to all customer messages within 24 hours. If you have not received my reply, please check your SPAM, JUNK, or PROMOTIONS folders. Occasionally, email providers filter legitimate messages into these folders, including order confirmations, tracking notifications, and customer service replies.
WRITTEN CORRESPONDENCE
You may also contact us by mail at:
The Painted Heirloom20180 Paddock St.
Orlando, FL 32883